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PRE-CONTRACT INFORMATION
SPECIAL CONDITIONS OF ACQUISITION PROCESS

A. INTRODUCTION
B. GENERAL INFORMATION
C. ORDER PROCESSING
D. PRODUCT AVAILABILITY
E. GUARANTEES OFFERED
F. PRODUCT RETURNS - RIGHT OF WITHDRAWAL
G. PRODUCT RETURNS - MANUFACTURING DEFECTS
H. SHIPPING

A. INTRODUCTION
Current special conditions of the online store operated by SMART NET, S.L. (hereafter: THE STORE), are offered as background information and supplement the general terms and conditions that regulate the general use of the website through http://shop.ifbb.com/.
The implementation of any purchase through THE STORE indicates the acceptance of the general terms and conditions of access and the use of SMART NET S.L. website and current special terms and conditions, without any kind of objection or reserve.

B. GENERAL INFORMATION
SMART NET, S.L. (hereafter: SMART NET) is a Spanish company registered in the Mercantile Register of Madrid (volume 28.559, Page 97, Section 8, Sheet M-514169 annotation 1ª), Company VAT number: B-86133360 and registered office in Madrid (28010), Fortuny 51.
Any incident, complaint or claim concerning a specific purchase done in THE STORE, has to be communicated to the email address: ifbb@smart-net.es.

C. ORDER PROCESSING
Orders should be handled by THE STORE, where people will be informed before buying about the precise amount to pay, shipment cost included.
Just users older than 16 years old can process orders in THE STORE. When the user uses THE STORE guarantee that he or she is older than 16 years old and the veracity of all data provided during the register to SMART NET. In any case, user is solely responsible of any false or inaccurate declarations done and perjury inflicted to SMART NET or to third parties.

D. PRODUCT AVAILABILITY
THE STORE shows information about stocks and available sizes, each case, communicated by the manufacturer or dealer.
SMART NET makes efforts to keep updated the information about stocks and sizes depending of the information transmitted by the manufacturer or dealer, but cannot guarantee the veracity all the time because is information provided by third parties.
If, for any reason, is not possible to provide any product or your order, SMART NET will contact with the user as soon as possible to inform about the situation and will refund the prize of the article and the shipment cost that was entitled according to the shipment cost tables posted in the website.
This is: On the assumption that can be impossible to provide one or more items for the unavailability of the own set, SMART NET will refund the total amount of the order, included shipment costs.
On the assumption that can be impossible to provide one or more items that include available additional products, SMART NET will refund the total amount of unavailable products, retaining the amount of available products and the shipment cost of these items.

E. GUARANTEES OFFERED
THE STORE offers a commercial guarantee in legally established terms.
In any case, unless otherwise indicated, will understand that products are in line with the contract when they meet requirements presented below, unless the situation could not be applied:
a) comply with the description given by the seller and possess the qualities of the goods that the seller has held out to the consumer as a sample or model.

b) are fit for the purposes for which goods of the same type are normally used.


c) are fit for any particular purpose for which the consumer requires them and which he made known to the seller at the time of conclusion of the contract and which the seller has accepted.

d) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by the seller, the producer or his representative, particularly in advertising or on labelling.

When the non-conformity is established between the product and contract, THE STORE will repair, replace, discount or termination of the contract, arrangements free for users.


F. PRODUCT RETURNS - RIGHT OF WITHDRAWAL
The right of withdrawal for customers when they buy in THE STORE is applied during the seven working days after the reception of the order in the address requested.
Product returns will be admitted when the products are in optimum conditions, have not been used and keeping original labels, and their packaging documentation and original accessories, all in perfect condition.
Are not allow return personalized products order by customer and designed by specifications of the customer. Intimate apparel has to be returned in optimum conditions for its later commercialization, keeping the packaging in perfect conditions. Return deliveries are not accepted when the product had been used affecting the size.
SMART NET reserves the right to deny the right to refund products when the special conditions are violated.
MODALITIES OF EXERCISING THE RIGHT OF WITHDRAWAL
To return products you should - within seven working days of its receipt- send an email to the email address: ifbb@smart-net.es indicating the number order of the involved products. Then SMART NET will contact you to organize the collection of returned products.
Each returned product has to be in perfect conditions, unused and with all the labels, packaging, documentation and original accessorizes.
Except when faulty goods are received from the manufacturer, and these faults are not caused by the user, the shipment cost of returned items will be the expense of buyer. SMART NET will decline any cash on delivery.
When SMART NET receives the items from the user, will check all the products and SMART NET will contact about the conclusion of the request.
Where appropriate, the cost refunds for the purchase will be carried out as soon as possible, during the thirty days after that the application is received, always in accordance with the current terms and conditions. In case of return of withdrawal, shipment costs will not refund. Also, in this case, the payment of shipment costs for returned products will be paid by user.
For international orders (outside Peninsula and Baleares), cost of the return will be paid by user, including the costs of export and import customs.

G. PRODUCT RETURNS - MANUFACTURING DEFECTS
Buyer can return faulty products, within 24 hours from the date of reception.
No refunds will be made if products are not in perfect conditions, are used and do not keep the original labels and the packaging, documentation and original accessorizes, in perfect conditions.
SMART NET has the right to deny the refund right when items violated the current special conditions.
HOW PERFORM REFUND DELIVERIES
To refund product deliveries with manufacturing faults you should, within 24 hours from the date of reception, send an email to ifbb@smart-net.es indicating the order number of affected items/item, the item and detailed account of the faults.
Then SMART NET will contact with the user to reschedule the collection day at home. Except for production defects, each returned product has to be in perfect conditions, unused, with the original labels and packaging, documentation and original accessorizes.
Except when faulty goods are received from the manufacturer, and these faults are not caused by the user, the shipment cost of returned items will be the expense of buyer. SMART NET will decline any cash on delivery.
When SMART NET receives the items from the user, will check all the products and SMART NET will contact about the conclusion of the request.
Verified the manufacturing fault, and when the product has not previously used, keeping all the original labels, packaging, documentation and original accessorizes, SMART NET will replace by an identical one.
If it is not possible to replace the item, SMART NET will notify the user and will remit the amount involved in the purchase with manufacturing faults.
Where appropriate, the cost refunds for the purchase will be carried out as soon as possible, during the thirty days after that the application is received, always in accordance with the current terms and conditions. In case of return of withdrawal, shipment costs will not refund. Also, in this case, the payment of shipment costs for returned products will be paid by user.

H. SHIPPING COST In the next table we have all the Shipping costs:

Domestic Shipments
Area Until
3 Kgs
Until
6 Kgs
More than
6 Kgs
Península 6,95 16,95 23,95
Baleares (1) 11,45 16,95 23,95
Portugal Peninsular (2) 9,95 16,95 23,95
Ceuta y Melilla 29,95 39,95 54,95
Andorra 29,95 39,95 54,95
Canarias (3) (4) 29,95 39,95 54,95
(1) Formentera and Cabrera (18,95 € / 24,95 €)
(2) Azores and Madeira are excluded
(3) Gomera and Hierro (73,95 € / 85,95 €) for shipments until3 kg. (4) Shipments every week.

(*) shipment to Canary Island, Ceuta and Melilla will be do through Correos. The customers will pay the customs clearance cost when they receive their items.

International Shipments:

Countries Below 1 Kgs Below 2 Kgs Below 5 Kgs More than 5 Kgs
Germany , Austria , Belgium, Holland , Ireland, Italy, Monaco , Poland, United Kingdom, San Marino , Vatican City , Denmark , France , Luxembourg, Sweden. ( 1), 19,95 22,95 25,95 50,23
Bulgaria , Greece , Hungary, Czech Rep. , Romania , Slovakia , Slovenia , Estonia, Finland, Lithuania , Latvia 25,95 36,95 60,95 110,95
Bosnia & Herzegovina , Guernsey , Isle of Man , Norway , Croatia, Jersey , Liechtenstein , Serbia , Switzerland 24,95 34,95 56,95 165,95
Afghanistan , Albania , Armenia , Azerbaijan , Belarus , Georgia , Moldova , Montenegro , Russia , Kazakhstan, Kiguizistán , Macedonia, Tukmenistán , Ukraine , Uzbekistan 32,95 47,95 85,95 155,95
Algeria , Cyprus , Egypt , Israel , Libya , Malta , Morocco , Tunisia , Turkey 57,95 80,95 128,95 203,95
U.S.A. 31,95 52,95 91,95 172,95
Argentina, Brasil, Guatemala, Honduras, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Canada, Chile, Colombia, Costa Rica, Ecuador, México, Uruguay, Venezuela 33,95 50,95 95,95 171,95
Anguilla , Antigua & Babuda , Netherlands Antilles , Aruba, Bahamas , Barbados , Belize , Bermuda , Bonaire, Granada , Guadalupe ( Antilles F) , Guyana , French Guiana , Haiti , Cayman Islands, Dominican Rep. , St. Kitts & Nevis, Cuba , Tuks and Caicos Islands, Virgin Islands (UK ) Virgin Islands (US , Jamaica , Martinique ( West Indies F) , St. Vincent and Grenadines , St. Lucia , Trinidad & Tobago 52,95 73,95 128,95 225,95
Saudi Arabia , Australia , Bahrain , Bangladesh , Bhutan , Brunei , Hong Kong , India, Indonesia , Iraq , Iran , Mongolia , Nepal , New Zealand , Oman , Pakistan , Qatar , Cambodia , China , North Korea , South Korea , UAE Arab , the Philippines, Japan, Jordan , Kuwait , Laos , Lebanon , Macau, Malaysia, Singapore , Syria , Sri Lanka , Thailand, Taiwan , East Timor , Togo , Vietnam , Yemen 48,95 69,95 112,95 198,95
Angola , Benin , Burma (Myanmar ) , Botswana , Burkina Faso , Burundi , Gabon , Gambia , Ghana , Greenland , Guam , Guinea Bissau , Equatorial Guinea , Guinea Republic , Marshall Islands , Iceland, Comoros , Cook Islands, Islaas Faroe Islands Fiji , Reunion , Mozambique , Namibia , Niger , Nigeria , New Caledonia , Palau , Palestine , Papua New Guinea , French Polynesia, Rwanda , Samoa , American Samoa, Cape Verde, Cameroon, Central African Republic , Chad , Congo Rep Islands. Democratic Rep Congo Popluar, Ivory Coast , Djibouti, Eriteria , Fed States . Micronesia , Etipia , Kenya , Lesotho , Liberia , Madagascar , Malawi , Maldives, Mali , Mauritania, Mauritius , Mayotte , Senegal , Seychelles , South Africa , Sudan, Surianam , Swaziland , Tanzania , Uganda , Vanuatu , Wallis and Fotuna , Zambia , Zimbabwe 51,95 72,95 125,95 231,95

(1) Shipments to these countries will be done throught terrestrial couriers.
Custom fees will be paid by customers at shipment reception for every non Europen Union destinations.